POLICIES & SHIPPING

Orders will be dispatched as soon as possible. If you have selected items where you selected the colour or fabric then your item will be made to order. These items have a make time of up to 3 weeks. If your order does not include these selections then orders will be shipped within a week.

Australian Shipping

All packages will be sent with Australia Post using Standard shipping (includes Tracking). Shipping is calculated automatically upon checkout.

International Shipping 

All packages will be sent with Australia Post using Standard shipping (includes Tracking). Shipping is calculated automatically upon checkout.

If there is a significant different in the shipping quote to the actual price a refund will be issued.

International customers are responsible for all local customs charges and monitoring the tracking number provided to ensure the package is delivered. If your local post office has attempted to deliver your item, please contact them to arrange pick up and to track the item if not delivered. If this is unsuccessful, please contact me and I will try to track the package down for you.

We cannot accept responsibility for any customs issues, costs, or refusals. Please investigate these prior to purchase if you have concerns.

As packages are being sent from Australia it can take up to 2-3 weeks for packages to arrive

Refunds and Exchanges

We cannot offer Refunds or Exchange for change of mind, please ensure you carefully read the measurements of each item before purchasing. Every item has the measurement listed and all are 12 scale so we will not refund if you choose the wrong sized items for your dollshouse scale – all items leave us in perfect condition. If an item is damaged in the mail, we cannot take responsibility, however please contact us and we will discuss what can be done to obtain a replacement.

Additional Information

Our items are made for gentle play only. They are not suitable for children under 3. We recommend them for children over 12 with adult supervision.