POLICIES & SHIPPING

As most items are handmade to order, items will be made and shipped within 4-6 weeks of order/payment. If for any reason the time frame of your order will be outside these times I will contact you.

Australian Shipping

FREE SHIPPING ON ALL ORDERS OVER $300.

All packages will be sent with Australia Post using Standard shipping (includes Tracking). Shipping is calculated automatically upon checkout.

International Shipping 

All packages will be sent with Australia Post using Standard shipping (includes Tracking). Shipping is calculated automatically upon checkout.

If there is a significant different in the shipping quote to the actual price a refund will be issued.

International customers are responsible for all local customs charges and monitoring the tracking number provided to ensure the package is delivered. If your local post office has attempted to deliver your item, please contact them to arrange pick up and to track the item if not delivered. If this is unsuccessful, please contact me and I will try to track the package down for you.

We cannot accept responsibility for any customs issues, costs, or refusals. Please investigate these prior to purchase if you have concerns.

As packages are being sent from Australia it can take up to 2-3 weeks for packages to arrive

Refunds and Exchanges

We cannot offer Refunds or Exchange for change of mind, please ensure you carefully read the measurements of each time before purchasing. Every item has the measurement listed so we will not refund if you choose the wrong sized items for your dollshouse scale – all items leave us in perfect condition. If an item is damaged in the mail, please we cannot take responsibility, however please contact us and we will discuss what can be done to obtain a replacement.

Additional Information

Our items are made for gentle play only. They are not suitable for children under 3. We recommend them for children over 12 with adult supervision.